Social Listening Services
Social listening skills have been in the frenzy lately. We are seeing reputed brands using it to get a hold of their performance on social media. The most obvious benefit of social listening services is that it helps you to know a lot about the quality of your customer service. In addition to this, it also helps you to get an idea of where you need to push yourself in terms of product and content. You can even judge the sentiments of your customers through these services. On top of it, you can have a tactical advantage when you use it more effectively.
Our eCommerce virtual assistants will work for you dedicatedly and listen to all the things that your target audience has shared on the reputed social media platforms.
If there are any negative comments they will respond to your customers and resolve the queries in the most fruitful manner. Along with this, they will also manage all the critics who have raised negative voice on your brand and ensure that it does not have an adverse effect on your overall eCommerce business.
For a maximum of 5000 audiences, we will charge $30 for which you will have 20 unique credits (transactions).
Likewise, for a maximum of 10000 audiences, you will be charged $50 and for a maximum of 50 unique credits (transactions).
At last, for more than 20k audience we will charge $100 for a maximum of 120 unique credits (transactions).
Some of the social listening services provided by us include:
Our experienced social media experts work as your virtual assistants and ensure that they accumulate relevant information from all the renowned social media networks. This way you can get a fair idea of what your customers are talking about your brand.
Our virtual assistants will resolve the queries posted by your customers on social media networks. This way if there are any concerns they can get resolved impromptu by our efficient team of social media professionals.
Our social media professionals will accumulate the negative feedback posted by your customers on social media networks. They will then try to resolve their concerns by ensuring that your brand reputation is maintained at the end of the day.
Every minute detailing done by our virtual assistant will be notified to you on a regular basis so that you can gauge their performance and effectiveness. This way you will be able to take the right steps forward.